Amazon Connect
Intelligent Customer Experience
Turn customer conversations into business processes.
Appro combines Amazon Connect + AI + enterprise systems to create intelligent voice and digital experiences.
AI Voice Voice
Customers can interact naturally with an AI agent to:
•Request a quote
•Check an order
•Schedule delivery
•Request service
•Ask questions
•Make a payment
•Create a service request
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Agent Assist
Help customer service representatives with:
•Customer information
•Knowledge
•Recommended responses
•Next actions
•Case Information
AI Chat Provide 24/7 Intelligent customer support through your website and digital channels.
Enterprise Integration
Connect Amazon connect with
ERP . CRM . Salesforce . SAP . Microsoft Dynamics . Hubspot . AWS . Custom Applications